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Frequently Asked Questions

Get Our FAQs Straight!


What are your booking terms and conditions?

Cancelling Your Reservation

Modifying Your Reservation

What is the minimum age requirement to check in to the room?

Where are you located?

What time are check-in and check-out?

Do you offer early check-in or late check-out?

Do you offer mobile check-in our mobile check-out?


Is there an airport nearby?

Do you offer free shuttle services to/from the airport?

Do you have parking available?

How do I get to the hotel?

Guest Services

How much do you charge for Wi-Fi access?

Are In room phone calls complimentary?

Will your rooms allow cribs? Is there an additional charge?

Will your rooms allow rollaway beds?

Can I store my luggage?

Can I send a package to the hotel?

Is there a refrigerator in my room?

Do you have a business center?

Do you have a pool, sauna or whirlpool?

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Do you allow smoking on property or in the guest rooms?

Are pets allowed?

Do you have accessible rooms?

How can I send an amenity to a guest room?

Does the hotel offer laundry and dry cleaning?

I lost an item or found an item. What should I do?

I have questions about my bill. Who can I call?

Food & Beverage

Do you offer room service?

Are there dining options at the hotel?

What are the hours for Caffe Ladro?

What are the hours for Otium Grill & Greens?

What are the hours for Altitude Sky Lounge?

Do I need a reservation for Altitude Sky Lounge?

I would like to book a private event in Otium or Altitude. How do I do this?

Groups & Meetings

I would like to reserve a block of 10 or more guestrooms, or a meeting/event space. How do I do this?


I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

Is my ID/passport required at check in?

Do you allow cash as a form of payment for guestrooms?

Does the hotel have a loyalty program?