Frequently Asked Questions About Astra Hotel

Please ensure that you have read and understand the rate and cancellation policies for your itinerary, and that you agree to the hotel’s deposit and cancellation policy. You must provide a valid photo ID and credit card at check-in. All guests staying in the room must be registered with the front desk. Our hotel is a 100% non-smoking hotel.

You may cancel your reservation for no charge before 11:59pm local hotel time two days before arrival. Please note that we will assess a fee of a one-night room and tax to the payment method on file if you cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment.

Please note that a change in the length or dates of your reservation may result in a rate change.

You must be 18 years old to check in to a room.

300 Terry Avenue North, Seattle, WA 98109

Check-in is at 3 PM, and check-out is at noon. If you are a Marriott Bonvoy member, check-in and check-out times will vary based on availability and your Bonvoy status.

Early check-in or late check-out are based on availability. To request early check-in, please contact our Guest Services team. Please note that requests are based on availability and cannot be guaranteed.

We offer mobile check-in and check-out through the Marriott Bonvoy app. If you are interested in becoming a member, please let our Guest Services team know, and we will be happy to assist.

Astra Hotel Seattle is conveniently located 25-35 minutes from Seattle-Tacoma International Airport.

We do not offer shuttle services; however, our Guest Services team would be happy to assist with booking a car service. Other options include the Link Light Rail system and ride-share services such as Uber and Lyft.

Yes, we offer hourly and nightly valet parking. Please contact our Guest Services team for pricing.

From Sea-Tac International Airport:
Travel southeast on the Airport Expressway. Keep right at the fork in the road and follow signs for WA-518 East/Interstate 5/Interstate 405/Seattle/Tacoma. Merge onto WA-518 East. Take the exit on the left for Interstate 5 North toward Seattle. Travel 12.3 miles to exit 167 on the left for Mercer Street toward Seattle Center. Use the left two lanes to turn left onto Fairview Avenue North, then turn right onto Thomas Street. Turn right at the second cross street onto Terry Avenue North. The hotel will be on the right.

From I-5 North:
Take exit 167 on the left for Mercer Street toward Seattle Center. Use the left two lanes to turn left onto Fairview Avenue North, then turn right onto Thomas Street. Turn right at the second cross street onto Terry Avenue North. The hotel will be on the right.

Wi-Fi access is complimentary in our guest rooms and public spaces.

We offer our guests complimentary local calls for 206 and 425 area codes; all other calls will incur additional charges.

Cribs are available upon request and subject to availability, on a complimentary basis.

Rollaway beds are not available in our guest rooms.

Yes, we would be happy to store your luggage on the day of arrival or the day of departure. Unfortunately, we do not offer long-term storage of luggage. Our Guest Services team would be delighted to assist in locating a suitable alternative solution.

Guest packages are welcome and will be stored up to 7 days before arrival. Any packages for groups or events must be coordinated with the Sales department.

Yes, mini-fridges are available for guest use in all guest rooms.

We offer a 24-hour business center located in the lobby, as well as printing and fax services available at Guest Reception.

The hotel does not have a swimming pool, sauna, or whirlpool. Our Guest Services team will be happy to provide recommendations based on your specific needs.

Our 24-hour state-of-the-art fitness center is equipped with Life Fitness equipment and Peloton® Bicycles.

We are a 100% non-smoking facility.

We currently only accept service animals, and there is no fee. A service animal agreement will need to be signed upon arrival.

Yes, we have multiple ADA-accessible rooms available.

Please contact our Guest Services team for options and information on pre-arrival amenities.

Guest dry cleaning is available; standard turnaround time is 24 hours, with express service possible at an additional charge.

Please contact our Guest Services team for billing questions regarding your stay.

We do not offer room service; however, mobile ordering is available through the Marriott Bonvoy app, and pick-up is available at our designated stand in Otium Grill & Greens.

Yes, we have three outstanding dining options. Please visit our Dining page.

Open daily from 6am to 6pm.

Lunch is served Monday through Friday from 11am to 2pm.
Dinner is served Monday through Friday from 4 to 10pm.

Monday-Thursday, 4pm to 12am
Friday, 4pm-1am
Saturday, 5pm-1am
Sunday, 5pm-12am

Reservations are required for Altitude Sky Lounge.

Please contact our sales team at sales@astrahotelseattle.com.

For 10 or more rooms and private event space, please contact our sales department at sales@astrahotelseattle.com.

You may contact us with inquiries regarding your reservation. However, we may not be able to adjust reservations made through other parties. For this reason, we recommend all reservations be made by booking directly on our website.

Yes, we need a valid form of identification to check you in.

All forms of payment are accepted, including cash payment. However, a credit card must be placed on the reservation at the time of check-in and authorized for the full amount of the stay, including room, tax, and incidentals.

Yes, we are a part of the Marriott Bonvoy program.